Description:

Amadeus is the leading provider of travel distribution technology services. It enables providers such as airlines, hotels, car rental companies and travel agencies to disseminate information about schedules, availability, pricing and ticketing of their worldwide solutions while facilitating their mid-and back-office activities.
Amadeus works with 79,500 travel agents in 217 territories and 26,000 sales offices of airlines.

For the development and marketing centre based in Nice/Sophia Antipolis, South of France, Amadeus is looking for a Change Communication Specialist. Your main mission will be to develop and run a change and communication plan in order to facilitate the implementation, the transition and the acceptance to the Oneview CRM application (Sales & Customer services) within our local distribution channels and business units.

Main Position Activities:
*DEVELOP AND IMPLEMENT A CHANGE & COMMUNICATION PLAN FOR THE ONEVIEW CRM USER COMMUNITY.
oThe key activities before and post golive, managed centrally and locally
oObjectives, strategy and timing for each activity
oIdentify, manage & mitigate the risks related to the introduction of the new application and working methods

*MANAGE THE DESIGN & USAGE OF VARIOUS INNOVATIVE & CREATIVE MEDIA/TOOLS
oToolkit, product release, news letters, OPERA, videos...
oConduct sponsors and users interviews to develop case studies, testimonials
oSupport the CRM communication in liaison with the Amadeus corporate communication department

*QUALITY EXECUTION OF THE CRM CHANGE AND COMMUNICATION ACTIVITIES
oComplete activities for each program
oManage artwork creation, production and distribution for publications and on-line media. Evolve the design, consolidate content and publish
oMeasure and evaluate effectiveness of communication strategies, publications and events and implement improvement actions as necessary

Requirements:
*U

Further Information:

Location: Nice
Start Date: asap
Contact: sarah graule
Telephone: +3389874000
Email:
Reference: J21852A00024600