Description:

1st Line Technical Support Executive - German Speaking

This role is to work in an International IT Support Centre and is the high profile first point of contact for clients wanting help on any of the financial companys products or services.

Role Description:
Provide 1st line technical support to German speaking client base comprising of financial market professionals and end users. Provide first time fixes on Windows and log calls or escalate as appropriate Develop expertise on over 150 tools and products

Soft Skills:
Proactive attitude Strong problem solving skills and conceptual thinker Motivated self-learner who keeps abreast of technical developments Good team player Strong time management skills

Technical Skills:
Fluency in German and English
Experience of supporting clients in a technical customer support or equivalent help desk role.
Ability to provide first time fixes / support Windows products / Networks / TCP/IP / desktops
Excellent technical knowledge Strong customer Service skills
The aim is to provide an efficient and effective place for customers/clients in EMEA to contact, where they can be assured that their queries, which include data, functionality and technical, will be answered promptly, accurately and professionally by telephone or electronically.

This role encompasses interaction with a variety of departments and opportunity for progression.

Further Information:

Salary: £0.00 - £999 per hour + Market Rate
Location: London
Start Date: ASAP
Duration: 3 months +
Contact: Fahmida Afrin
Telephone: 020 7830 1300
Reference: J24243A00025775