Expert Profile: ae131
ae131
Profile title:Service und Know-how großgeschrieben
JoinVision-ID:ae131
Citizenship:Germany
Year of birth:1973
 
Languages:German: native speaker
English: perfect
Hebrew: perfect
Education
Date:September 1992 - June 1999
Type of training:Studium der Betriebswirtschaftslehre, Johann von Goethe-Universität Frankfurt am Main
Details:

Skills: IT-Consulting/IT-Support, Visual Basic, Management Consultancy, Windows NT, MS Exchange Server, MS-Access, financing, IT-Hardware, IT-EDPC, Risk Management/Basel II, TCP/IP, Transactions in Securities, Marketing/Market Research/Advertising.

Professional experience
Date:August 2005 - June 2007
Occupation or position held:Support Engineering at Oblicore Inc.
Company:Oblicore Inc. (Employee, Divisional director)
Details:
  • Elaboration of Support Know-how and documentation cooperating with engineering / thereafter publishing the knowledge to customers
  • Communication with Oblicore customers regarding software problems and elaboration of solutions and workarounds (major customers in Europe, Israel, India and the USA)
  • Implementation an maintenance of the Oblicore CRM system
  • Documentation of software bugs and enhancement requests

Fields of activity: Hardware technology, Product management/support, Organisation/analysis, System administration/operation.

 
Date:July 2003 - December 2004
Occupation or position held:Creation of a central User Help Desk
Company:DHL Express (Freelancer, Team leader)
Details:
  • Support and coaching of the project manager in all project tasks and requirements
  • Analyze support processes of the merged companies
  • Communication towards the merged companies
  • Creation of a feasibility study on the basis of the analyzed processes
  • Elaboration of a business case for the development and the operation of the central User Help Desk
  • Creation of documents and the target processes for the central User Help Desk based on ITIL (IT Information Library)
  • Responsible for the reporting of “Key Performance Indicators”

Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Quality-management/test.

 
Date:January 2002 - December 2002
Occupation or position held:Konzeption und Implementierung Callcenter
Company:Allianz / Dresdner Bank (Freelancer, Team leader)
Details:

Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Quality-management/test.

 
Date:October 2001 - November 2002
Occupation or position held:Erstellung eines Problem Management Konzept
Company:DREGIS / AGIS (Allianz AG) (Freelancer)
Details:

Fields of activity: Organisation/analysis, Consulting/training, Quality-management/test, Product management/support.

 
Date:May 2000 - April 2002
Occupation or position held:Beratung Benutzer Service (Callcenter)
Company:DREGIS (Dresdner Bank) (Freelancer, Team leader)
Details:

Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Product management/support.

 
Date:October 1998 - December 1999
Occupation or position held:Training / Systemadministration (Commerzbank)
Company:Commerzbank AG (Freelancer, Project manager)
Details:

Fields of activity: Hardware technology, Product management/support, Personnel management, Organisation/analysis.

 
Date:March 1998 - May 1998
Occupation or position held:Erstellung Konzept für Change Management
Company:Lufthansa Systems (Freelancer)
Details:

Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Quality-management/test.

 
Date:October 1997 - February 1998
Occupation or position held:PC LAN Standardisierung
Company:Lufthansa Systems (Freelancer, Project manager)
Details:

Fields of activity: Product management/support, Consulting/training, Quality-management/test.

 
Date:March 1996 - November 1996
Occupation or position held:Softwareentwicklung Wertpapierbereich
Company:Commerzbank AG (Freelancer)
Details:

Fields of activity: Organisation/analysis, Quality-management/test, Architecture, Software development/design.

Resume - additional data
  • Schnelle Auffassungsgabe
  • Lernbereitschaft, keine Angst vor Veränderungen
  • Schnelle und präzise Arbeitsweise
  • Erfahren in großen Organisationen
  • Sehr gute Allgemeinbildung
Experience Profile
Field of activityExperience [years]
Consulting/Education 9.9
Hardware Engineering 3.7
IT Architecture 6.7
IT Organisation / Analysis 9.8
Marketing/Sales/Accountma... 7.6
Personnel Management 6.5
Produktmanagement/Support 7.6
Project Management 7.8
Quality Management 8.2
Software Development 5.3
Systemadministration/Betrieb 5.3
SkillExperience [years]
IT-Consulting/IT-Support 2.3
Visual Basic 2.3
Management Consultancy 2.3
Windows NT 2.3
MS Exchange Server 2.3
Financing 2.0
MS-Access 2.0
IT-Hardware 2.0
IT-EDPC 1.8
Risk Management/Basel II 1.6
Transactions in Securities 1.6
TCP/IP 1.6
Marketing/Market Research... 1.4
Career aspiration
Type of occupation:Freelancer
available from:01/08/2007 at 100 %
Desired position(s):Department manager, Divisional director, Executive officer, Project manager, Team leader
Desired field of activity: Quality Management
Consulting/Education
Systemadministration/Betrieb
IT Organisation / Analysis
Project Management
IT Architecture
Software Development
Marketing/Sales/Accountmanagement
Produktmanagement/Support
Mobility:middle
Assignment location:Baden-Württemberg, Bayern, Germany, Hessen, Rheinland-Pfalz