| Date: | August 2005 - June 2007 |
| Occupation or position held: | Support Engineering at Oblicore Inc. |
| Company: | Oblicore Inc. (Employee, Divisional director) |
| Details: | - Elaboration of Support Know-how and documentation cooperating with engineering / thereafter publishing the knowledge to customers
- Communication with Oblicore customers regarding software problems and elaboration of solutions and workarounds (major customers in Europe, Israel, India and the USA)
- Implementation an maintenance of the Oblicore CRM system
- Documentation of software bugs and enhancement requests
Fields of activity: Hardware technology, Product management/support, Organisation/analysis, System administration/operation. |
| |
| Date: | July 2003 - December 2004 |
| Occupation or position held: | Creation of a central User Help Desk |
| Company: | DHL Express (Freelancer, Team leader) |
| Details: | - Support and coaching of the project manager in all project tasks and requirements
- Analyze support processes of the merged companies
- Communication towards the merged companies
- Creation of a feasibility study on the basis of the analyzed processes
- Elaboration of a business case for the development and the operation of the central User Help Desk
- Creation of documents and the target processes for the central User Help Desk based on ITIL (IT Information Library)
- Responsible for the reporting of “Key Performance Indicators”
Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Quality-management/test. |
| |
| Date: | January 2002 - December 2002 |
| Occupation or position held: | Konzeption und Implementierung Callcenter |
| Company: | Allianz / Dresdner Bank (Freelancer, Team leader) |
| Details: | Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Quality-management/test. |
| |
| Date: | October 2001 - November 2002 |
| Occupation or position held: | Erstellung eines Problem Management Konzept |
| Company: | DREGIS / AGIS (Allianz AG) (Freelancer) |
| Details: | Fields of activity: Organisation/analysis, Consulting/training, Quality-management/test, Product management/support. |
| |
| Date: | May 2000 - April 2002 |
| Occupation or position held: | Beratung Benutzer Service (Callcenter) |
| Company: | DREGIS (Dresdner Bank) (Freelancer, Team leader) |
| Details: | Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Product management/support. |
| |
| Date: | October 1998 - December 1999 |
| Occupation or position held: | Training / Systemadministration (Commerzbank) |
| Company: | Commerzbank AG (Freelancer, Project manager) |
| Details: | Fields of activity: Hardware technology, Product management/support, Personnel management, Organisation/analysis. |
| |
| Date: | March 1998 - May 1998 |
| Occupation or position held: | Erstellung Konzept für Change Management |
| Company: | Lufthansa Systems (Freelancer) |
| Details: | Fields of activity: Marketing/sales/account management, Organisation/analysis, Consulting/training, Quality-management/test. |
| |
| Date: | October 1997 - February 1998 |
| Occupation or position held: | PC LAN Standardisierung |
| Company: | Lufthansa Systems (Freelancer, Project manager) |
| Details: | Fields of activity: Product management/support, Consulting/training, Quality-management/test. |
| |
| Date: | March 1996 - November 1996 |
| Occupation or position held: | Softwareentwicklung Wertpapierbereich |
| Company: | Commerzbank AG (Freelancer) |
| Details: | Fields of activity: Organisation/analysis, Quality-management/test, Architecture, Software development/design. |
