Microsoft Certificate 70-281 “Planning, Deploying & Managing an Enterprise Project Management Solution”

English course in upper intermediate level, 16-18, enabling to attend the Business English Certificate (BEC) course, including Certificate of Achievement The Cambridge Institute, Linz

Instruction course „Project Management“, ROCKWOOL University, Denmark

utorial „Internes IT-Marketing“, IIR Vienna

Instruction course „Projektmanagement“, TAO Schulungsverbund, OÖ

MCSE-education at WIFI Linz, status MCSA (Microsoft Certified Systems Administrator) and MCSE (Microsoft Certified Systems Engineer)

“PC Administrator Zertifikat”, WIFI Linz

MOC 936 / “Creating & Managing a Web Server with IIS”, DACOM Education Vienna

“Firewalls und Netzsicherheit in der Praxis“, IIR Wien

ACRC (Advanced Cisco Router Configuration), ProIn Consulting Vienna

ICRC (Introduction to Cisco Router Configuration), ProIn Consulting Vienna

tutorial „Cross over Visual Basic 5“, DACOM Education Steyr

Instruction to get the title „Fachwirt für angewandte Informatik“ at WIFI Linz

Consultant for implementing Microsoft Project Server environments, mainly in Austria

• Leading project teams
• Leadership within software-development-projects for international customers
• Management of workshops and meetings with customers
• Developping of tools for successful project management
• Evaluation and preparation of useful software for project management handling (MS Project Server)

• team-leadership Service Center IT

(LoXoL – logistics solutions GmbH) o planning, working on and managing international IT projects o supporting customers in questions related to IT and organisational issues o participation in developping the IT strategy for Hödlmayr International AG o Development and optimization of the international IT-support-structure (developping Service level agreements, help-desk functions, escalation scenarios) o long-term-management of the international IT-support-structure for Hödlmayr International AG o supervising IT-apprentices

• Participation in IT-Insourcing-project

(Hödlmayr International AG) o development of IT-Service-Organisation as well as Systems-Management o Working on concepts for work-optimisation of IT-resources o Overall responsibility for defining SLAs, definition of criteria to be able to measure and control the output. Securing availability of business-applications

• Handling of international IT-projects for HERVIS Sports, (international IT-Shop-Concept in CZ, H, SLO), part of SPAR Austria
• technical documentation for TTG OÖ (touristical department of Upper Austria government)
• Systems-Management for different companies on the basis of SLA-contracts (e.g. Braunsberger Holding, TAO)
• Trainer for adult education within IT-scope for WIFI OÖ (e.g. ECDL)

• Overall responsible for planning, installation and monitoring the whole Internet-Provider-Network, a Corporate Network on the basis of TCP/IP, WIN NT as well as Internet.
• WAN-technology, Internet-Nets and router, LAN-technology, Internet-services based on Windows NT(IIS) as well es technical service for customers.
• Instructing customers in the company-own education center.

• overall responsible for the whole store-area in respect of IT (115 stores with about 450 PCs)
• central systems-management for company IT
• instructing employees in the company-own education center

• installation of Hardware, networking software and operational software as well as a merchandise management system at the customer
• training for users, customer care, test of software-packages and creating of user-documentations and manuals
• Internal support for Microsoft standard software (MS Word, Excel, Access, ...)

• administration and care for PC-systems as well as centralized backup-systems
• support-partner for more than 300 employees for Microsoft-Office-Applications
• Creating of guidelines and procedures to be able to standardize daily work within IT department

• marketing assistant
• Trainee in selling organisation
• store management
• project management IT – installation of computer based cash desks for the whole store-segment in Austria

(starting 07/1989)

• management of Cash-Desk-Support-Team