Professional with 6 years of SAP experience - mySAP CRM (~4.5 years) and SAP SD (1.5 year)
Proficient in deploying Marketing, Enterprise Sales, Service and CIC-Webclient
Involved in three full life cycle implementation from Business Blueprint to Go-live
Experience in Marketing module – Marketing Planning & Campaign management (Telephone & Email), ELM, Product proposals, segmentation, campaign automation, marketing calendar
Experience in CIC-Webclient – Agent Inbox, Interaction record, CIC-Webclient profile, business transaction profile, ERP sales order, navigation bar, alert modeler, transaction launcher, broadcast messaging, interaction center scripting
Experience in Sales – Opportunities, sales (order & quote) transactions, sales contracts, billing
Experience in Service – Installed base, service contract, service order management and complaints & returns
Experience in configuration of various business scenarios like Activity Management, Bounce Management, Inbound telesales, Lead(Inbound & Outbound), Opportunity Management, Order management and Outbound Telesales
Experience in creating transaction types, action profiles, Partner Determination, Product Substitutions and surveys in CRM
Experience in Activity management – business activities, tasks, appointment calendar and campaign response recording
Experience in maintaining Master data – Business partner, products, organizational data, territory management
Experience in data transfer from R/3<-->CRM through Middleware
Experience in handling BDoc Messages and middleware trace
Experience with loading (initial and Delta) Business Partner, Products, sales documents etc. from R/3 to CRM
Thorough understanding of CIC-Webclient Architecture
Experience in creating and modifying BSPs, views and view sets
Experience working at BSP, BOL & GENIL
Experience with ERMS (Email Response Management System) with inbound and outbound configuration
Experience in maintaining user roles in the sap system
Experience working in high-tech, manufacturing, health care and  utilities ( energy) industries
Experience in working with portal on Netweaver 04 – Marketing & IC-Webclient
Experience in integrating ICI & BCB to CTI – Intertel & Genesys
Knowledge in Keyfigure planning, digital asset planning
Knowledge of utilities templates
Possesses detailed knowledge in Customer Interaction Center Webclient and Marketing for SAP CRM 2006s2
Possesses excellent knowledge of BADI, INFOsets, Middleware components
Possesses excellent verbal and written skills along with interpersonal, presentation, leadership and organizing skills and demonstrated strength in handling complex functional and technical issues
Thorough exposure to SAP Best Practices methodologies using Solution Manager
Ability to coordinate  multifaceted tasks involved in ERP projects
Strong knowledge of SAP CRM with extensive involvement with collection of training material and also good at End User Training