XXXXXX   X                                                          Mobile : xxxxx - xxxxx                                   

[SAP CRM Functional Consultant]
                 email :  xxxxxx.xxx@xxxxx.xxx

Professional Competency:                                           

Knowledge of mySAP Strategic Enterprise Management [SEM]

mySAP CRM proficiency - Marketing & Sales, Services, CIC and Base Customization.

Working knowledge of mySAP CRM Service and SAP CRM Testing.

Overall 11 years of experience which includes 3 years and 6 months of mySAP CRM  experience and 2 years & 9 months of SAP R/3 experience in sales and distribution  functions, process analytical skills, strong knowledge of business process & supporting .

Including 4+ years of experience in Retail and Wholesale Sales functions, excellent supervisory abilities that improve people skills produce quality work, Customer Relationship Management including Complaint management and enhance organizational performance. Team worker with effective understanding of group behavior, effective leadership,   problem solving and good presentation skills.  Conscientious and ability to work independently.

Software Competency:

ERP :               SAP R/3, mySAP CRM.,
Operating system : Windows NT
Packages :           MS Office 2000
Languages :               C, C++, Java
Database :               Oracle

Educational Qualifications

Graduation                 :               X.E  [Computer science & Engg. ]
Institution                                              :               Hindustan College of Engg.
University                                               :               University of Madras
Year of Completion                             :               1998

Professional Experience

SN
Name of the Company
      Designation
Duration
        Years of Exp.
1.
Yash Technologies
Integrated
mySAP CRM
Func.Const
Nov'05   till date
3 yrs and 6 months
2.
Syslogics
SAP SD Consultant
Feb '03 -  Oct'05
2 yrs and 9 months
3.
Markwell
Manager
May '98 - Jan '03
4 yrs and 9 months




SAP CRM Skill Summary

mySAP CRM Overview - Familiar with the Key capabilities of mySAP CRM offers,
                                           mySAP CRM Architecture and different user interfaces.
Analyze the client's business process to map it in SAP environment

CRM Base Customizing.

Customizing the concept of SAP Business Partners.
Mapping the Organization Structure in the enterprise in the CRM Organization Model.
Customizing Territory Management.
Customizing CRM Product Master.
Transactions -- Various functions and Control mechanisms.
Customizing  Activity Management and Actions.
  CRM Sales          - Implementing the CRM sales scenarios like Activity, Lead and Opportunities.
  CRM Marketing - Implementing the CRM Marketing scenarios like Campaign Management,   
                                 External List Management [ELM] and Segmentation.

CRM CIC             - Customizing framework, profiles, workspaces, visible & hidden components.
                                       action box with data flow,  interactive and reminder scripting profiles

  CRM Service      - Customizing I Base, Service Organization, Service Contracts / Order
                                 Confirmation, Resource Planning Tool [RPT] and CRM Billing.
       
MySAP CRM Project 1:
Client       :   Kurlon
Company :   Yash Technologies Integrated
Role                 :   SAP CRM Functional Consultant - Marketing Planning & Sales
Duration          :   March '08 till date

Client Profile:  
Kurlon is into the business of pure comfort. Started in 1962 it is now looking into an extensive brand extension, and a complete makeover - from sleep comfort, to home comfort.
To give its expanding activities a definite direction and a wider dimension, Kurlon Limited has repositioned itself as a major player in the comfort industry rather than a leader in just the mattress business. Thus operating on a larger canvas, the company manufactures a whole wide range of trusted quality products for its customers.

Project and responsibilities:                 
The project is about extending the CRM business process automation through mySAP CRM  
      module, which was integrated with existing R3 systems. I was engaged in understanding the
      existing CRM business requirements, which was mapped to SAP systems. Helping the SDC
      (software development center) team with my functional expertise in the field of CRM and SAP         
      product knowledge in performing the implementation and support better.
Involved in prototyping for various sales transactions at the blueprinting stage.
Involved in the requirement gathering, gap analysis and scoping for Marketing & Sales.
Involved in customization of various settings such as Transaction processing, Text Processing,   
      Content Management, Output Management, Date Management, Communication Channel   
      Settings, Attribute sets, Personalized forms and Questionnaire Settings.
Responsible for delivering various objects as a part of technical work such as Reports &  
      BDC's. New Opportunities, Opportunity Pipeline, Won/Lost Analysis, Completed Opportunities
      According to Status. Time in days between opportunity create date and opportunity close  
      Date by sales partner, Leads and Opportunities by operator.
Configured and presented a demo system for marketing.
Worked in marketing planner in creating marketing programs, marketing plans and campaigns.
  Configured the basic functions such as partner determination procedure, organization  
      determination procedure, status profile, and action profile.
Set up Lead Management involving Lead generation and qualification.

My SAP CRM Project 2:
Client              :   AMD
Company :   Yash Technologies Integrated
Role                  :   SAP CRM Functional Consultant - CIC
Duration           :   Jan '07 - Feb '08

Client Profile:  
AMD, Founded in 1969 and based in Sunnyvale, Calif.,  is a leading global provider of innovative
microprocessor solutions for computing, communications and consumer electronics markets. AMD's focus on customer needs to create innovative products and services places the company in a leading position in the microprocessor industry..
Already equipped with SAP's R/3 back-end, AMD implemented mySAP CRM to provide the enterprise with centralized, integrated data to improve productivity and enhance revenue across customer touch points. From optimizing the company's internal marketing spend to unifying all global customer service processes.

Project and responsibilities:                 
Support of CIC Winclient based on AMD's interaction process.
Customizing framework, profiles, workspaces, visible & hidden components.
Customizing Campaigns and sales orders from CIC.
Customized Interactive and Reminder Scripting.
Customized action box with data flow.
Customized default workspaces with default tabs.
      
My SAP CRM Project 3:
Client              :   ABB
Company :   Yash Technologies Integrated
Role                  :   SAP CRM Functional Consultant - Base Customization
Duration           :    Nov '05 - Dec '06

Client Profile:  
ABB is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 120,000 people. ABB is involved in Power Products Power Systems, Automation Products, Process Automation and Robotics

Project and responsibilities:                 
Maintaining BP master data, BP roles and Data sets.
Involved in configuration of Field groupings and screen configuration.
Responsible for the configurations of org model, org data determination and categories and hierarchies for products.
Configured territory management
Configured Partner determination, Item Category and Copy Control.
SAP SD R/3 Project:
Client                   :  CONZERV, formally [Enercon Systems Pvt Ltd]
Company    :  Syslogics
Role                     :  SAP SD Team Member
Duration               :  Feb '03 - Oct '05

Client Profile:  
CONZERV, formally [Enercon Systems Pvt Ltd] in 1988 revolutionized the digital metering industry with its range of metering products. The scope of work included in Maintenance & Development team for SD Module.

Project responsibilities:

Creation of organization structure in the sales process and assignment of organization data, customization of master data for customer & material.
Defined pricing procedures, condition technique, access sequence, condition records, alternate condition base value, alternate condition type, account determination,  configured availability check and transfer of requirements.
Configured partner functions for customer master, sales document header item, delivery header item and billing document header and item.
Configured inquiry, quotation, sales documents, item category, schedule line category, cash sales, rush order, contracts, scheduling agreements and post goods issue.
Consignment fill up, issue, pick up, and returns process configuration.
Creation of free of charge delivery, credit memo& debit memo and order cancellation process.
Configuring delivery, shipping point determination, picking, rebate agreements.

Functional Experience:                                                                  4 years and 9 months

Company    :  Markwell
Role                     :  Manager - Sales and Logistics
Duration              :  Feb '03 - Oct '05

Responsibilities:

Study the sales figures, compare them with the company targets, derive Actual Sales Vs      
       target graphs for Sales forecasting.
   Saved 10% in packing costs by recycling and using alternative packing materials.
   Exploited market potential through Industrial market research and product information
       presentation to Industries.
   Report directly to the Regional Manager with Power point presentations.
   Reduced inventory discrepancies 45% annually by developing tracking system.
   Cut disposal of hazardous materials 50% by implementing storage procedures.
   Increased employee productivity 15% by establishing production standards.
Consistently met 24-hour turnaround goal for 93% of shipments.  

Personal Details:
Date of Birth : 31st  day of October 1975
Marital Status           : Never Married
Pass Port : Valid up to 2017
Communication Address                   :              301, 3rd St, Mangala Appt. Kaveri Nagar, Katriguppe, Bnglr- 78


References will be provided on request.