Xxxxxx Xxxxxx Xxxxx Xxxxxxxx

E-mail: xxxxxx.xxxxxx.x.xxxxxxxx@xxxxxxxxxx.xxx
Xx Xxxxxx xx
Konz, Germany
(xxxx) xxxxxx xx xxx(cell)
Xxxxxx.Xxxxxx@xxx.xx
 
Experienced Microsoft System Engineer
 
Results-driven with over a decade of proven success in aligning technology and business processes with the strategic goals of the business. Experienced in business planning, information technology implementation, financial systems management and global staff development/management.
 
Proven ability to establish and advance valuable working relationships with management teams, staff, customers, vendors, strategic partners, and other stakeholders based on trust, integrity, and decisive leadership. Excellent communication, negotiation, team leading, problem-solving, and analytical skills with diverse, hands-on technology experience.
 
 
 
Career Description:
 
10/2007 – Present Windows Administration team leader at EFS (SGSS), Luxembourg;
VMware infrastructure – ESX, Vmotion for management of Servers Images and Production Servers management over SANs;
Microsoft Exchange 2003 installation and maintenance, mail boxes, Queues;
Microsoft SCOM for Servers monitoring;
Microsoft DNS management;
Microsoft DFS Services deployment and management;
Providing Citrix Expert to complete SGSS IT Team (Ireland, Germany and Luxembourg) – as Citrix Expert.
Testing new Citrix Software before deployment such as new server Edition such as XENAPP;
Implementation (planning and implementation) of Citrix Farm:
With RSA Agents;
Testing in all procedures of thin-clients;
Training additional Senior staff for Citrix Support, for 2st line of assistance – Citrix Rules and GPOs involved also Thin Client Software Rules for Citrix Farm assistance;
Training additional staff for Citrix Support, for 1st line of assistance.
Writing adm script- files for GPO software deployment, etc
Working with network team to deliver a high-end secure level;
Writing vbs scripts for execution of automated task as other departments requires – such as solving and attending business such as external software as requested per other IT Team members;
Management of IBM Tivoli backup software;


01/2007 – 10/2007 Consultant as Senior Windows Administrator at SES-ASTRA, Luxembourg
Virtualization of Production servers for testing purposes, with VMware.
Delivery of Microsoft Windows expertise.
Project development, management and its implementation.
Testing Microsoft Software Softgrid for Application deployment.
Testing Microsoft OS Vista Business Edition before decision of deployment.
Support/Development of and with AD Windows 2000/2003 domains
Upgrade of WSUS 2.0 to 3.0 and it s DB’s form MSDE to full SQL 2005
Development of new distribution of Microsoft Patches
Implementation of inline patching with BlueLane hardware, for mission critical Severs.
Writing adm file scripts for GPO software deployment, etc
Writing vbs scripts for execution of automated tasks.
Deployment of Mcfee Antivirus Software as requested by other team members;
Development of simple VBS tasks to move data from Folders to Folders based on the Server space as defined by internal meetings;
Writing ADM files and VBS to monitor the Server Event Logs of Servers for Security post analysis;
Troubleshoot both Hardware and Software problems, analysis of logs and circumstances that can/have cause the problem:
Significant experience with software related to server management (backups/restores, quotas, …)
Microsoft Cluster 2003 with modes Active/Passive and Active/Active

 
Reference: Thomas Graf

Senior Manager, Global IT Support
Information Technology Solutions
SES

http://www.ses-astra.com
 
03/2006 – 12/2006 System Administrator and presales of the services provided (e-backup) at eBRC – Luxembourg
Providing from Windows Servers and iSeries (AS/400), including all applications.
Architecture Project & development for the consolidation of Microsoft Domains.
Exchange 2003 consolidation.
Implementation of new Microsoft CRM 3.0, users training with new deployed tool;
HP Server Blade Cluster.
Microsoft ISA 2004 Firewall Management
ISA Firewall Rules creation up-on business demand levels;
Creating and validating DRP procedures, proof of concept and follow up.
Assisting customers and company with their servers maintenance, while monitoring the servers, helping the customers to unsure a 24/7 operations
Presales activities, such as demonstration of commercialized solutions, preparing operations/migration plans, etc.
 
10/2005 – 03/2006 External Consultant working at the SEB Bank, Luxembourg
Providing from Microsoft system administration to AS/400 Support, including all Bank applications.
Installing according to well defined guide lines the new workstations, with SOLID5.
Assisting the users in maintaining their hardware in the Best Practices Schema
Troubleshoot both Hardware and Software problems, around the Bank applications (over 200) different ones.
Providing daily activities and functionalities to ensure daily business normality.

06/2003 - 03/2005    Technical Consultant, at InOne Central Europe GmbH, Mainz – Germany.
Full installation of an iSeries (i810 Model), delivery of iSeries expertise;
Conception Development of Workflow system, development troubleshooting, etc;
Server’s installation/configuration on both on Windows 2000 and 2003, as DC and setup of Active Directory.
Conception and execution of disaster/recovery concepts for Compaq Servers and later HP; with and without RAID for hardware, with for software Veritas.
Installation of Citrix Servers, support and management of user profiles under Citrix.
Software testing before deployment, such MS patches, etc….
Software/Hardware upgrade(s)/installation(s) upon request, in and out of normal business hours.
Troubleshoot both Hardware and Software problems.
Network maintenance both LAN and WAN:
VPN Server/User configurations.
Installation and configuration of SQL 7 and 2000 Servers:
Development of Business intelligent system with Q4Bis software.
Implementation of security standards against Virus/hacking threats, etc...
 
01/2000- 06/2003 Pre and Post Sales Consultant, at FormScape GmbH - Germany
Conception and development of FormScape Software products.
Participation on the development of the company software as a consultant providing with real world side.
Insurance of the delivery of projects within time frames accorded with Customers.
Project management according to 3 parties (Internal/Primary customer/End Customer)
Partner Support/Troubleshooting, and training according with company Best practices – ITIL usage.
Insurance of the delivery of projects within time frames accorded with Customers and sales staff – insurance of ROI.
Staff Management of consultants around the projects.
Dealing with Hardware manufactures to achieve a common goal for both parties.
Presales activities to help to generate revenues.
 
07/1997 - 07/2000               Support Engineer, at IRMA, Porto – Portugal.

Presales activities in behalf of the company and customer requirements.
Initiation live how to install an AS/400 (150 Model) from scratch.
Troubleshoot of software/hardware problems, such as FAXBOXES/TELEXBOXES.
IMPS (ISDN/ANALOG) Fax SERVER for AS/400.
Testing new software release before delivering to customers, such as Bluefax/TelexFax400 and FormSprint.
Customer Support and troubleshooting of their problems.
Training Customers based up-on the products commercialized, such as FormSprint, Formscape, Telemagic, Bluefax, TelexFax/400, etc.
Assisting the clients and partners with Setup and different configurations.
Contribution to the documentation and writing of articles and technical notes for the products knowledge base.
VB Development.
Initiation of the Presales area, presenting the commercialized Software solutions, such as FormScape/Telefax400/BlueFax/FormSprint.
Initiation on the Customer personalized solutions with the commercialized software, such as FormScape/Bluefax and Telemagic.

Recommendations from Companies with whom I work with:
Recommended By:
System Administrator at Societe Generale Securities Services - European Fund Services S.A.
2 visible recommendations for this position: [ Edit ]
“A dedicated and tenacious technicain who won't quit until a problem is resolved. His direct approach leaves no question to the fact that he is focused on the task at hand. A great multidisciplined tech!” March 13, 2009
Gregory Thomas , Head of IT Project Management , European Fund Services, Societe Generale
managed Xxxxxx Xxxxxx indirectly at Societe Generale Securities Services - European Fund Services S.A.
“I have intervieved Sergio for his current position at EFS. He impressed both the hiring manager and me with his technical knowlege, analytical and problem solving skills and focused, to the point answers. He was clearly the strongest candidate for the job.” August 13, 2008
Piotr Budzinski , CTO, European Fund Services , Societe Generale Securities Services
managed Xxxxxx Xxxxxx indirectly at Societe Generale Securities Services - European Fund Services S.A.
IT Consultant - Contractor at SES ASTRA
2 visible recommendations for this position: [ Edit ]
“Sergio is knowledgeable person, able to work in high demanding environment.” February 3, 2008
Claude Rodisio , Recruitment Consultant , Lancelot Consulting
worked with Xxxxxx Xxxxxx at SES ASTRA
“I had the opportunity to have Sergio contributing to my team for nine months. He is well organized and working very systematically. Sergio is as well very good in problem solving and works result oriented. He is motivated by challenge and using his expertise to produce great results.” December 4, 2007
Top qualities: Great Results , Expert , High Integrity
Thomas Graf
hired Xxxxxx Xxxxxx as a IT Consultant in 2007
System Administrator at eBRC
2 visible recommendations for this position: [ Edit ]
“Team-spirit-oriented, methodic and available, Daniel is a really nice person to work with.” December 6, 2007
Yan Sander , Security Analyst , eBRC
worked directly with Xxxxxx Xxxxxx at eBRC
“Daniel is a very pleasant guy. His excellent technical skill and his humor render each working day interesting.” December 5, 2007
Sebastien Bourgasser , Security Architect , eBRC
worked directly with Xxxxxx Xxxxxx at eBRC
IT Consultant - Contractor at Skandinaviska Enskilda Banken S.A.
1 visible recommendation for this position: [ Edit ]
“Daniel was a really good Client oriented colleague who gived us specific and adapted technical support in global IT solutions, part of Business Continuity Plans.” January 11, 2008
Jean-Pol Cozier , Senior Business Manager , eBRC
worked with Xxxxxx Xxxxxx at Skandinaviska Enskilda Banken S.A.
Internal Technical Consultant at InOne Central Europe GmbH
1 visible recommendation for this position: [ Edit ]
“Daniel provide internal IT technical services to the InOne Group based in Mainz, Germany. Daniel responded prmoptly and efficiently to all service requests that I made to him. He made to system work well. He is also a nice guy to be around. I would willingly work with him again.” July 28, 2008
John Bryant , JDE Senior Fiancial Consu;tant , InOne
worked directly with Xxxxxx Xxxxxx at InOne Central Europe GmbH
Pre & Post Sales Consultant at FormScape GmbH
2 visible recommendations for this position: [ Edit ]
“Sergio provides a balance of professionalism, business acumen and technical ability to each client/company he works with. I highly recommend Sergio's work effort.” December 31, 2007
Jason Botts, MBA PMP ITIL , VP Global Services , FormScape
managed Xxxxxx Xxxxxx indirectly at FormScape
“Sergio has tireless enthusiasm and a fantastic ability to translate business needs into a technological solution. He consistently executes on time and on budget.” December 9, 2007
Paul Hetzel , Information Services Manager , Formscape
worked with Xxxxxx Xxxxxx at FormScape
Consultant History
 
Sigi, Luxembourg
Installation of VPN and adjustments of Microsoft ISA Firewall
 
Insurance Industry
Zurich, Lisbon Portugal
R Project management, software deployment and staff training – for AS/400
Module: FormSprint for AS/400
 
Eagle star (Zurich), Madrid Spain – for AS/400
Project management, software deployment and staff training.
Module: FormSprint
 
 
Chemical Industry
Sapec Agro, Setúbal  Portugal
 
Project management, software deployment and staff training.
Module: FormSprint, FormScape for AS/400 and NT4
 
Cin, Oporto Portugal
Project management, software deployment and staff training.
 
Module: FormSprint, Telexfax 400 for NT4 and AS/400
 
Valentine, Barcelona Spain
Project management, software deployment and staff training.
Module: FormSprint, Telexfax 400 for NT4 and AS/400
 
Pharmaceuticals Industry
SB, Lisbon Portugal
Project management, software deployment and staff training.
Module: FormSprint
 
Financial Industry
Banc BPI, Lisbon Portugal
Rollout Project
Project management, software deployment and staff training.
Module: Telexfax 400 for AS/400
 
Banc Santander, Madrid Spain
Rollout Project
Project management, software deployment and staff training.
Module: Telexfax 400 for AS/400
 
Automotive Industry
 
Renault, Cacia Portugal
Rollout Project staff training
Project management, software deployment and staff training.
Module: FormSprint and Telexfax 400 for AS/400, FormScape for NT4
 
Mercedes Benz, all over Germany
Project management, software deployment and staff training.
Module: FormScape for Windows 2000 with and without Microsoft Clustering, Unix and AIX.
 
BMW, Munich - Germany
Project management, software deployment and staff training.
Module: FormScape for Unix.
 
VDO, Frankfurt a.m. - Germany
Project management, software deployment and staff training.
Module: FormScape for Windows 2000 and AS/400
 
ATU, Frankfurt
Project management, software deployment and staff training.
Module: FormScape for Windows 2000 and AS/400
 
Others Industries:
 
Knauf, Madrid Spain
Report writing, deployment, administration
Module: FormSprint for AS/400
 
Central Lechera, Asturias Spain
Project management, software deployment and staff training.
Module: FormSprint for AS/400
 
Siematic, Löhne Germany
Project management, software deployment and staff training.
Module: FormScape for Windows 2000
 
Azertia, Madrid Spain
Project management, software deployment and staff training.
Module: FormScape for Windows 2000
 
Education:
 
1997                                          Diploma
1993 - 1997                             Major Studies Mechanical Eng. at the University, I.S.E.P. Porto, Portugal
1985 - 1993                             Completed High School Diploma as Electronic Technician, E.U. Certification
 
Informatics Expertise:
Microsoft:
MCP Windows 2000 since August 2002, currently working on my MCSA certification as a step forward to my MCSE.
Microsoft Clustering under Windows 2000/2005 with Active/passive and/or Active/Active Configuration.
Installation, management and troubleshooting.
Exchange administration.
WSUS Administration
ISA Administration
Microsoft SQL 7/2000/2005.
Writing of SQL scripts to run specific tasks.
All Microsoft Office Products and Versions specially XP (2000/2/3).
Access Microsoft DB programming.
Excel Macros development.
Microsoft DFS
Microsoft CRM
Microsoft ISA
Microsoft Sharepoint
Microsoft MOM2005
AS/400:
AS/400 OS Support,
Installation of Patches,
User maintenance,
Troubleshoot of issues related,
CL’s 400 Programming,
Backup Programming & Support.
 
Courses taken:
 
1997
Telefax/400
 
UK
1998
Imageview
 
UK
1998
FormScape 2.1
 
UK
1999
FormSprint
 
US
2001
FormScape Epsilon
 
UK
2002
FormScape Connects
 
UK
2002
Unix Solaris basic course
 
UK
2002
MCP Windows 2000
 
DE
2003
Business Intelligence (Q4Bis)
 
DE
2004
winDream/LexingFlow (workflow)
 
DE
2006
Implementing and management MS Exchange 2003
 
LU
2006
Managing and Maintaining MS Server 2003 Environment
 
LU
2007
SANSymphony Installation and Administration
 
FR
2007
SANSymphony Problem Determination and Resolution
 
FR
 
Languages:
Portuguese as native language
English excellent in verbal and written
German very good verbal and written
French very good both in written and verbal
Qualities:
Customer Oriented,
Experienced professional,
Persistent,
Flexible,
Fast learner
Proactive thinking,
Analytic thinking,
Excellent Communicator,
Excellent skills under pressure and stress situations,
Team Player and always available for any need.