• Create the Project plan for the CRM Implementation.
• Propose the Business Processes in terms of Marketing & Campaign Management.
• Involved in analyzing the business requirements from the Business users and involved in the preparation of the Business Blueprints.
• Involved in preparing the functional and technical specifications for the business processes and customization based on the gathered requirements.
• Design the System Landscape.
• Setting up the RFC Connection between the different Clients / Systems.
• Initial download of the Customizing Objects.
• Downloading all the Master data from ECC to CRM.
• Setting up the Middleware for Business Partner data flow from CRM to ECC & vice-versa.
• Configuring the Organizational Model.
• Base Customizing.
• Defining Organizational Data Determination.
• Defining Transaction Types for Sales Activities, Leads & Opportunities.
• Campaign Management and Execution Configurations.
• Defining Campaign Types/Objectives/Tactics.
• Setting up Sender Addresses, etc for E-Mails.
• Defining parameters for External List Management.
• Customer Segmentation thru Marketing Attributes and queries.
• Designing Questionnaire for Campaign execution.
• Configuring the Survey Suite.
• Configuring the IC WebClient (Helpdesk scenario).
• Set up the integration between the Telephony device & SAP.

Skills: CRM - Customer Relationship Mgmt.

Fields of activity: Organisation/analysis, Consulting/training, Architecture, Project management.

• Create the Project plan for the CRM Implementation.
• Plan and execute the Resource Utilisation.
• Studied and evaluated the Client’s business processes and gathered the client’s requirements.
• Played a major Role in the Clients Business process Redefining & Re-engineering.
• Involved in analyzing the business requirements from the Business users and involved in the preparation of the Business Blueprints and Schemas for further customization.
• Involved in preparing the functional and technical specifications for the business processes and customization based on the gathered requirements.
• Carry out the Gap Analysis in the Client’s existing as well as the proposed Solution, thus filling up the gaps.
• Montoring in the Full cycle implementation of SAP CRM 5.0 including the major components of Lead Management, Opportunity Management, Activity Management, IC WebClient, Service Order Management, Case Management and Master Data related customizations.
• Defined Case Types, Case Categories, Reasons and Case Priority.
• Defined Authorization Levels for individual User Roles.
• Case Escalation.
• Defined Case Record Model & integration with the Case Type.
• On Client’s request, conducted several User Training, Seminars, and Knowledge Transfer sessions.

Skills: CRM - Customer Relationship Mgmt.

Fields of activity: Organisation/analysis, Consulting/training, Project management.

• Defining Hierarchies and Categories for the Products for E-Service.
• Configuring Product References for Individual Objects in the Object Family.
• Defining Category for Individual Objects for E-Service.
• Defining Product Catalog Type and Product Registration.
• Setting Up Internet Users for E-Service.
• Creating an ICSS Anonymous User and ICSS Reference User.
• Defining Status Profile for ICSS on the Portal.
• Configuring the Frequently Asked Questions (FAQs) for E-Service.
• Setting up the Solution Database
• Configuring the B2B & the B2C scenario using the Extended Configuration Management (XCM)
• Extending the existing Transaction Types, etc to the B2B & B2C Scenario through the XCM.
• Maintaining Component Service Contract, Service Request and Complaint using the XCM.
• Configuring the IC WebClient Profiles.
• Assigning IC WebClient Profile to Position and the SAP CRM User.
• Defining Transaction Types and Defining Item Category Determination.
• Defining Navigation Bar Profile.
• Configuring the Agent’s Personalized Area of the Navigation Bar.
• Maintaining System User Master Data.

Skills: CRM - Customer Relationship Mgmt.

Fields of activity: Consulting/training.

• Worked as a Techno – Functional Core Team for the SAP Implementation of IS-Media in the company. The Primary task was to analyze the functioning of the Company’s Business processes & configuring the SAP system accordingly. Job also includes the configuration of the Master Data with regards to modules like Media Sales & Distribution (MSD), Media Advertising Management (M/AM). Develop various Reports using ABAP/4 pertaining to the Daily Revenue Postings & Deposits, Reports displaying the various details of the Sales Orders created Issue wise / Office wise / Date wise, etc. Configure the various publications published by the company as per their frequencies in MSD. Configuring the various Products as per the publications. Creating & maintaining various Condition Table so as to match the pricing procedure of the Company.

Media Sales & Distribution (MSD):

• Creating Media Product Family in MSD.
• Creating Media Products.
• Creating Media Issues and extending them to various Plants, Distribution Channels.
• Generating Issues for the Media Issues.

Media Advertising Management (M/AM):

• Creating Page Formats.
• Creating Format Proposals
• Creating Color Schemes, etc for Format Proposals.
• Linking Format Proposals to Page Formats.
• Booking Units.
• Generate Production Units
• Creating Pricing Tables and maintaining Pricing Conditions.
• Master Data Configurations
• Creating Standard Reports as well as ALV Reports in M/AM.

Customer Relationship Management (CRM):

• Creating the Organizational Model as per the Company heirarchy.
• Base Customizing.
• Defining various types of Sales Activities.
• Basic Campaign Management Configurations.
• Defining Campaign Types/Objectives/Tactics.
• Defining Views for Marketing Calendar.
• Customer Segmentation thru Attributes & queries.

Skills: CRM - Customer Relationship Mgmt.

Fields of activity: Consulting/training, Project management.