Xxxxxx Xxxxxxxxx
Barcelona Spain
Tel: xxxx xxx xxx xxx
Email:  xxxxxxxxxx@xxxxxxx.xxx

PERSONAL PROFILE
Being a versatile, reliable and responsible individual I strive to achieve goals. I am confident and enthusiastic to gain as much knowledge and experience through my work, colleagues and clients. I am a good listener and communicator, fast learner, proactive, energetic and self motivated. I can assimilate new tasks easily, work under pressure, effective in working both independently and in a team setting, resourceful and adapt to new environments quickly. I am fluent in English and Italian, communicate in Spanish and French and can understand both fluently.

KEY SKILLS
Network related Systems, TCP / IP, CAT5, CAT 6 and wireless networking
Management and responsibility for all Helpdesk calls and to meet in agreed SLA
Management of email server and client setup using Ms Exchange
Smooth running of the IT Helpdesk T1 and T2 complying to the agreed SLA time.
Excellent in Level 1 and Level 2 support on PC and Apple hardware and software
Control and correct deviations with T1 and T2 performance
Network security, user management & package deployment using Active Directory
Network facilities planning and  implementation
Highly adaptable within Apple and PC environment both hardware and software

CERTIFICATION & EDUCATION
CCNA (Cisco)
MCSA (Microsoft)
MCTS (Microsoft)
MCP (Microsoft)
Network+ (CompTIA)
PNC Diploma in Network Centered Computing
AASE (Apple)

INDUSTRY MEMBER ACCREDITATION
TMIET (Technical Member of The Institution of Engineering and Technology)
MBCS (Member of the British Computer Society)

PROFESSIONAL QUALIFICATION EDUCATION AND TRAINING

ADDITIONAL EDUCATION
C.F.TULLEY TRAINING CENTRE 1990 - 1991
NIIT TRAINING CENTRE 1999 - 2001
RM TRAINING CENTRE 2003 - 2005
QA-IQ TRAINING CENTRE 2007 - 2008

SECONDARY EDUCATION
ELLIS ROBINS HIGH SCHOOL - GCSE UK Examinations in 6 Subjects

SOFTWARE KNOWLEDGE

Operating Systems
Windows 2000 Server, Windows 2003 Server, Windows 2008, Windows Vista Business, Windows XP, Mac OS 7.0 up to Mac Os X, Ubuntu Linux

Software packages
MS Exchange 2000/2003,RM CC3 Network Solution Software, Ms Office, Appleshare, Appleworks, Photoshop, Freehand, Pagemaker, Filemaker Pro, Dreamweaver, Sophos, Veritas BackupExec, various Internet, Email, Graphic, Audio, Media and Networking related applications i.e. Active Directory, DHCP and various Open Source.

EMPLOYMENT HISTORY

NTR Global Barcelona Spain
June 2008 to present - International Technical Support Supervisor - Direct Reporters: 25

Responsible for entire Technical Support Department Level 1 and Level 2
Regular participation in the T1 and T2 Technical Support Department
Responsible to Global Support Manager
Management and responsible for all calls and to meet them in agreed SLA
ITIL3 Service Management foundation awareness and implementation
Monthly analysis on issues raised for fault trend development and bug behavior
Collaborate and control all calls between Level 1, Level 2 and Lab project leaders
Control and correct deviations with T1 and T2 performance
Collaborate with Development & R&D Managers that Key Accounts are dealt with
Document coordination for Intranet and FAQ's relating to NTR Products
Co-ordination with Operations and Testing for suitable upload release dates

Courses Attended
Dallas Texas USA NTR product training, License Installation and feature awareness

KCC London United Kingdom
September 2002 to June 2008  - Network Manager - Direct Reporters: 4

Responsible for the entire WAN / LAN network CAT5, CAT6, switches and wireless
Maintenance to all servers, PC's, IMacs, laptops, iBooks, printers and peripherals
Implementing network security and management using Active Directory
Planning preventative maintenance to minimize the impact of a serious disaster
Maintain, implement & delivery of computer lab installations and configurations
Management, training & supervision to the ICT technicians and staff training
Management of ICT and consumables Budget and ICT Five year plan
Management of email server and client setup using Ms Exchange 2003
Creation and testing of packages using MSI technology with Active Directory

Courses Attended
Microsoft Managing & Maintaining a 2003 Server
CompTIA Network +
Managing Community Connect 3
Managing Large Networks Pilot

Apple Centre
October 1996 - July 2002 - Workshop Manager  - Direct Reporters: 6

1st and 2nd Level Support, resolving hardware issues and component replacement
Troubleshooting Software and Hardware related issues including compatibility
Management & implementation of several Apple installations and configurations
TCP/IP configuration for Apple and PC Clients and Appleshare Server Configurations
Negotiate spares orders both locally and internationally
Arrangements for warranty replacement spares with Apple Centre
Training and supervision of technicians, managed job allocations and tasks

G.E.R.M. Electrical
March 1991 - September 1996 - Computer Technician / Manager - Direct Reporters: 4

CF Tulley
Jan 1990 - Feb 1991 - Computer Technician

INTERESTS/HOBBIES
Gym, swimming, soccer, hockey, music, reading, movies and traveling
Obtaining information on the latest IT related technologies from various available resources

REFERENCES AVAILABLE ON REQUEST