Work Experience

02/2008 – to date 24translate GmbH, Hamburg, Germany
Product Manager

Managing the implementation of a translation content management solution
Transferring user requirements into product features
Defining feature scope and priorities during development iterations
Monitoring quality assurance and product development efforts
Responsible for the definition of system requirements and system roll out strategies
Managing technical support procedures for internal processes based on
existing TM solutions

Special projects:
Integration of SDL Trados TM Server into existing J2EE based translation workflow system

03/2007 – 01/2008 Metaversum GmbH, Berlin, Germany
Product Manager

Managing the implementation and roll-out of a web 2.0 social recommendation platform and of an internet portal written in Ruby on Rails
Signing off on requirements documents and functional specifications for
feature implementation
Defining priorities throughout the development process
Building and leading a team of internal and external development
and QA resources as well as web designers in Germany and Ukraine
Defining system requirements and roll-out strategies
Responsible for reliable and efficient system operation
Liaising with on-line marketing on product requirements and with
operations on know-how transfer from development to support

06/2004 – 02/2007 SDL International/TRADOS GmbH, Stuttgart, Germany
Manager Enterprise Support EMEA

Defining and optimizing support work flows and escalation procedures
Defining SLAs and content of support contracts
Measuring and reporting on process improvements and team KPIs
Forecasting and budgeting support efforts
Human resources responsibilities including hiring and training of new
personnel, staff review and appraisal
Technical key account management and consultancy for enterprise
customers in Europe, specifically SDL TMS customers in Germany
Implementation planning and roll-out of enterprise solutions
Liaising with Sales, Professional Services and Development worldwide

Special projects:

Managed the implementation of Salesforce.com based customer care
and support case management work flows and KPI reporting methods
Managed know-how transfer to US and APAC support teams
Successfully built and managed a support team, specialised on
supporting SDL TMS implementations

02/2002 – 05/2004 TRADOS GmbH, Stuttgart, Germany
Product Development Manager Filters, WinAlign & Multiterm

Managing product releases including coding, quality assurance and
beta programs, sign-off on gold build candidates
Close cooperation with Development, QA, Marketing and Fulfilment
Designing and prioritising the implementation of new features, feature improvements and bug fixes
Managing customer expectations and requirements
Maintaining relationship with strategic key accounts

10/2000 – 01/2002 TRADOS GmbH, Stuttgart, Germany
Program Manager

Managing the quality assurance team
Introducing PC virtualization and automated software testing methods
Implementing database driven bug tracking procedures
Human resources responsibilities including hiring and training of new personnel, staff review and appraisal
Managing beta programs in Israel, Egypt and Japan to improve
language support of core product components

04/2000 – 09/2000 Fry & Bonthrone Partnerschaft, Mainz-Kastell, Germany
Tools and Resources Manager

Administrating translation relevant software and servers
Building terminology research and translation work flows
Programming conversion tools and other custom applications
Providing technical support for translation department

08/1998 – 03/2000 TRADOS GmbH, Stuttgart, Germany
Language Technology Specialist

Providing first and second level customer support
Giving trainings and specialised workshops in-house and on site
Solution presentations at road shows and at customer sites
Programming conversion tools and customisations for customers

03/1996 – 07/1998 Mannesmann DEMAG AG, Duisburg, Germany
Translator and interpreter Russian and English

Translation of technical documentation in the heavy engineering sector
Interpreting during conferences and visits of Russian guests
Creating a Russian terminology database using TRADOS MultiTerm
Education

04/1997 – 02/1998 Technische Gesamthochschule, Duisburg, Germany
Philosophy, politics and computational linguistics
07/1995 – 02/1996 Institut f. Übersetzen u. Dolmetschen, Universität Heidelberg, Germany
Russian and English Interpretation
10/1989 – 06/1995 Institut f. Übersetzen u. Dolmetschen, Universität Heidelberg, Germany
Russian and English translation, macro economics
Graduated as Diplom Übersetzer (MA in translation)
08/1978 – 06/1987 Windeck-Gymnasium, Bühl, Germany (secondary school)
Leaving Certificate in German, Chemistry, Mathematics & Religion

Additional Professional Trainings

09/2004 ASB Management Zentrum Heidelberg, Germany
Management Behaviour, Techniques and Style
07/2004 Advanced Consulting Information Technology Group GmbH, Germany
ORACLE Database Architecture and Technology

Time Spent Abroad During University Education

02/1993 – 07/1993 Herzen University, St. Petersburg, Russia
Intensive studies of Russian language and culture
03/1991 Palmiro-Togliatti-Institute for Engineering Economics, Leningrad, USSR
Classes in Russian language and culture
1991 – 1995 St. Petersburg and Moscow, Russia
Additional studies and linguistic research on a quarterly basis

Military

07/1987 – 06/1989 Sanitätsschule der Luftwaffe, Giebelstadt, Germany
Luftwaffenmusikkorps 3, Münster, Germany

Skills

Operating systems: Microsoft Windows Vista and earlier, Microsoft Windows Server 2003 and earlier, SuSE Linux, Redhat. Fedora, Ubuntu, Debian, MacOSX
Databases: Microsoft Access, Microsoft SQL Server 2005 and earlier, Oracle 10g and earlier, MySQL
Office: Microsoft Office 2007 and earlier, Microsoft Visio, Microsoft Project,
OpenOffice 2.0
Publishing: FrameMaker, PageMaker, InDesign, Interleaf/Quicksilver, QuarkXPress,
HTML, XML, SGML
Programming: Ruby on Rails, Perl, VBScript, VBA, VB 6, VB# .NET
CRM/CMS: Salesforce.com, RightNow, Goldmine
Bug tracking: Testtrack Pro, Jira, Retrospectiva
Web Servers: Microsoft IIS, Apache, Apache Tomcat
PC Virtualization: VMware, VirtualBox, XEN, Microsoft Virtual PC
CAT: Trados 2007 and earlier, Multiterm 2007 and earlier, TM and MT Server,   SDL TMS 2007, Synergy, Teamworks, GXT, SDLX,, Across, Dejavu, Wordfast






Hamburg, October 28th, 2008